1. Data controller
In accordance with current legislation on the protection of personal data, users are hereby informed that any personal data provided via this website will be processed by:
Data Controller: De La O Restauración SL
Trade name: De La O Restaurante
Tax Identification Number (CIF): B90347899
Registered address: Paseo Nuestra Señora de la O, 29 – ESC BJ C, 41010 Seville
Email: info@delaorestaurante.com
Website: delaorestaurante.com
2. Personal data we process
De La O Restaurant does not currently have any general contact forms on its website.
The main categories of personal data that may be processed via the website are those provided by the user when making a booking or using the “Gift” service, which are managed via the CoverManager platform.
Depending on the service used, the following categories of data may be processed:
- Identifying details: first name and surname.
- Contact details: telephone number and email address.
- Booking details: date, time, number of guests, preferences, comments or special requests.
- Data relating to gifts, vouchers or experiences: details of the purchaser, details of the recipient (if provided), the amount, the type of experience or gift purchased, and any data necessary for processing the transaction.
- Invoicing details or proof of purchase, where required.
- Technical data generated whilst browsing the website, where applicable, such as IP addresses, cookie identifiers, browser information or similar data.
Users should avoid including unnecessary personal information in the comments fields. Should you provide details relating to allergies, food intolerances or other special requirements, such details will be processed solely for the purpose of correctly fulfilling the booking or service requested.
3. Purposes of data processing
Personal data will be processed for the following purposes:
- Manage bookings made by users.
- Confirm, amend or cancel bookings.
- To deal with enquiries regarding bookings, availability, the number of guests or special requirements.
- Manage the purchase, issuance, delivery, redemption or use of gifts, vouchers, gift cards or experiences purchased via the “Regala” service.
- To handle any necessary communications relating to the booking or purchase made.
- To comply with legal, tax, accounting or administrative obligations where applicable.
- To ensure the security, maintenance and proper functioning of the website.
- To analyse, where applicable, the use of the website through cookies or similar technologies, as set out in the Cookies Policy.
4. Legal basis for processing
The legal basis for the processing of personal data will depend on the specific purpose:
- Performance of a contractual or pre-contractual relationship: to manage bookings, gifts, vouchers, experiences or services requested by the user.
- Compliance with legal obligations: to fulfil tax, accounting and administrative obligations or applicable legal requirements.
- Legitimate interest: to ensure the security of the website, prevent misuse and manage necessary communications relating to bookings or services requested.
- User consent: when the user voluntarily provides additional information, such as special requests, allergies, food intolerances or other details required to personalise the service, as well as for the use of certain cookies where necessary.
5. Booking management and the “Gift” service via CoverManager
Bookings and the “Gift” service are managed via the CoverManager platform, provided by Restaurant Booking & Distribution Services S.L.
When a user makes a booking or purchases a gift, voucher or experience via CoverManager, the data entered on that platform will be processed in order to manage the requested service correctly.
CoverManager may act as a technology provider and data processor for De La O Restaurante in the provision of its services relating to bookings, customer management, gifts, vouchers and experiences.
Should the process involve online payments, payment details may be processed by the relevant payment gateway or financial provider. De La O Restaurante does not store the full bank card details entered by the user on external payment gateways.
Users should also review the terms and conditions and policies displayed during the booking or purchase process on CoverManager.
6. Recipients of the data
Personal data may be disclosed to or made available to:
- Technology providers necessary for the website to function.
- CoverManager, as the platform used for managing bookings and the “Gift” service.
- Payment service providers, in the case of online purchases or booking guarantees.
- Consultancy firms, banks, public authorities, courts or tribunals, where there is a legal obligation to do so.
- Other suppliers necessary for the proper provision of the service, always subject to the safeguards required by data protection legislation.
Personal data will not be disclosed to third parties for their own commercial purposes without the user’s prior consent.
7. International data transfers
Generally speaking, De La O Restaurante does not carry out international data transfers directly.
However, some technology providers used to deliver digital services, analytics, hosting, bookings or payments may process data outside the European Economic Area. In such cases, every effort will be made to ensure that such processing is carried out in accordance with the appropriate safeguards provided for by the applicable legislation.
8. Plazo de conservación de los datos
Personal data will be retained for as long as is necessary to fulfil the purpose for which it was collected.
In particular:
- Booking details will be retained for as long as is necessary to manage the booking and deal with any subsequent issues.
- Data relating to purchases, gifts, vouchers or experiences will be retained for as long as is necessary to manage their issue, use, redemption and any potential liabilities.
- Data relating to tax, accounting or legal obligations will be retained for the periods required by the applicable regulations.
- Data processed on the basis of consent will be retained for as long as the user does not withdraw that consent.
Once these time limits have expired, the data will be deleted or blocked in accordance with the applicable regulations.
9. Users’ rights
Users may exercise the following rights at any time:
- Right of access to your personal data.
- Right to rectify inaccurate data.
- Right to erasure of your data.
- Right to object to processing.
- Right to restrict processing.
- The right to data portability, where applicable.
- The right to withdraw consent, where processing is based on consent.
To exercise these rights, the user may submit a request to:
The request must clearly state the right the applicant wishes to exercise. If necessary, De La O Restaurante may request further information to verify the applicant’s identity.
Furthermore, users have the right to lodge a complaint with the Spanish Data Protection Agency if they consider that the processing of their personal data does not comply with current legislation.
10. Accuracy of the data
The user warrants that the information provided is true, accurate, complete and up to date.
The user shall be liable for any damage or loss, whether direct or indirect, that may arise as a result of providing false or inaccurate information, or information belonging to third parties without their authorisation.
11. Third-party data
Should the user provide personal data relating to third parties, for example when using the “Gift” service or when providing details of accompanying persons, they declare that they have sufficient authorisation to do so and undertake to inform those persons about the processing of their data in accordance with this Privacy Policy.
12. Minors
The services offered via this website are not specifically aimed at minors.
Should a minor provide personal data via the website or linked platforms, they must have the authorisation of their parents or legal guardians.
13. Data security
De La O Restaurante will implement the necessary technical and organisational measures to ensure the security of personal data and to prevent its loss, alteration, unauthorised processing or access, taking into account the state of the art, the nature of the data and the risks involved.
14. Cookies
This website may use first-party and/or third-party cookies.
For detailed information on the use of cookies, their purpose, settings and how to disable them, users can consult the Cookie Policy available on this website.
15. Changes to the Privacy Policy
De La O Restaurante reserves the right to amend this Privacy Policy to bring it into line with legislative, technical or organisational changes, or with changes to the services offered via the website.
Whenever there are significant changes, the content published on this page will be updated.
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